Last Updated: 21-09-2026
Welcome to Zola. These Terms & Conditions govern your use of our website, online store, and services. By accessing our website or placing an order through Zola, you acknowledge that you have read, understood, and agreed to these terms.
Zola is a restaurant and food & beverage business operating in Kuwait. We provide food and beverage products and may offer online ordering and delivery services through our online platform.
Our services are subject to product availability, operating hours, delivery coverage, and other applicable conditions.
By using the Zola website or placing an order, you agree to comply with these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order through our platform.
Customers are responsible for reviewing their order before confirming it.
Customers must provide accurate information, including their name, phone number, and delivery address.
Orders are subject to product availability and Zola's ability to prepare and fulfill the order.
Zola reserves the right to refuse or cancel an order when necessary due to operational, technical, availability, or other legitimate reasons.
Zola may contact the customer to confirm an order or clarify order details.
An order is considered confirmed only after it has been accepted by Zola.
Food and beverages are prepared according to Zola's recipes and preparation standards.
Products may vary slightly from images displayed on the website due to preparation, presentation, and availability.
Product images are for illustrative purposes and may not represent the exact final appearance of the delivered item.
Ingredients, recipes, and menu items may be changed or updated when necessary.
Customers should inform Zola of any dietary requirements or food allergies before placing an order.
Food may be prepared in an environment where various allergens are present, including but not limited to nuts, dairy, eggs, wheat, gluten, and other ingredients.
Customers are responsible for informing Zola of any known allergies or dietary requirements before placing an order.
Although reasonable care may be taken, Zola cannot guarantee that products will be completely free from traces of allergens.
Prices displayed on the website are in the applicable currency of Kuwait unless otherwise stated.
Prices may change without prior notice.
The price applicable to an order is the price displayed at the time the order is confirmed.
Delivery fees or additional charges may apply depending on the delivery area, order, or selected service.
Any applicable charges will be displayed before the order is completed whenever possible.
Zola may provide different payment methods depending on the options available on the online platform.
When making an online payment:
Customers must use a valid and authorized payment method.
Customers are responsible for providing accurate payment information.
Zola is not responsible for payment failures caused by banks, payment processors, card issuers, or other financial institutions.
An order may not be processed if payment is declined, incomplete, or unsuccessful.
Zola delivers orders to areas covered by its available delivery service.
Delivery fees and estimated delivery times may vary depending on the customer's location, order size, operating conditions, and delivery demand.
Any delivery time displayed is an estimate and does not constitute a guaranteed delivery time.
Delivery may be delayed due to traffic, weather conditions, high order volumes, technical issues, or circumstances beyond Zola's reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Customers are encouraged to check their order upon delivery.
If an order is incorrect, incomplete, damaged, or has another identifiable issue, customers should contact Zola as soon as reasonably possible and provide the order number and any supporting information or photographs when applicable.
Because food products may be prepared specifically after an order is confirmed, cancellation may not be possible once preparation has started.
Customers who wish to cancel an order should contact Zola as soon as possible. Cancellation requests will be considered based on the current status of the order.
Due to the nature of food and beverage products, refunds, returns, and replacements may be subject to specific conditions.
Customers should contact Zola promptly if:
The wrong item was delivered.
An item is missing from the order.
There is a significant quality issue with the product.
The order was prepared incorrectly.
There is another legitimate issue related to order fulfillment.
Zola will review the case and determine the appropriate resolution based on the circumstances.
If a product becomes unavailable after an order has been placed, Zola may contact the customer regarding available alternatives.
Depending on the circumstances, the customer may be offered an alternative product, an adjustment to the order, or cancellation of the unavailable item.
Zola may offer promotional campaigns, discounts, vouchers, or promotional codes from time to time.
Promotions may be subject to specific terms and conditions.
Promotional codes may have expiration dates or usage limitations.
Certain promotions may only apply to specific products, customers, locations, or periods.
Promotions cannot be combined unless expressly stated.
Zola reserves the right to modify or discontinue promotions in accordance with their applicable terms.
If an account is required to access certain services, customers are responsible for maintaining the confidentiality of their account information.
Customers are responsible for activities conducted through their account and should immediately notify Zola if they suspect unauthorized access or use.
Customers agree not to use the Zola website or services:
For unlawful or fraudulent purposes.
To place false, fraudulent, or unauthorized orders.
To provide inaccurate or misleading information.
To attempt unauthorized access to the website or its systems.
To interfere with the operation or security of the website.
To copy, reproduce, or misuse Zola's content without authorization.
In any way that violates applicable laws or regulations.
All content available on the Zola website, including but not limited to:
Zola's name and logo.
Product images.
Text and descriptions.
Graphics and designs.
Menu content.
Marketing materials.
is owned by or licensed to Zola and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or commercially used without prior authorization.
Zola makes reasonable efforts to ensure that information displayed on the website is accurate and up to date.
However, occasional errors may occur, including errors relating to prices, product descriptions, availability, or other information.
Zola reserves the right to correct errors and update information whenever necessary.
Zola may collect information necessary to process orders and provide services, such as the customer's name, phone number, delivery address, order details, and payment-related information where applicable.
Customer information will be handled in accordance with applicable privacy requirements and the laws and regulations of Kuwait.
The Zola website may use or integrate with third-party services, including payment providers, delivery providers, social media platforms, or other external services.
Zola is not responsible for the policies, content, availability, or practices of third-party services. Customers should review the relevant terms and privacy policies of those providers when using their services.
Zola will not be responsible for delays, interruptions, or failure to fulfill an order caused by circumstances beyond its reasonable control, including but not limited to:
Severe weather conditions.
Traffic or road restrictions.
Accidents.
Power or telecommunications outages.
Technical failures.
Government restrictions or regulations.
Natural disasters.
Public emergencies.
Other circumstances beyond Zola's reasonable control.
Zola makes reasonable efforts to provide reliable products and services. However, the website and online services may occasionally experience technical problems, interruptions, or errors.
To the extent permitted by applicable law, Zola shall not be liable for indirect, incidental, or consequential losses arising from circumstances beyond its reasonable control.
Zola reserves the right to update or modify these Terms & Conditions from time to time.
Any updated version will be published on the website together with the applicable "Last Updated" date.
Customers are encouraged to review this page periodically.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Kuwait.
Any dispute arising from the use of Zola's services shall be handled in accordance with the applicable laws and by the competent authorities and courts of Kuwait.
If you have any questions, complaints, or concerns regarding your order or our services, please contact Zola through the official contact information available on our website.
When contacting us regarding an order, please provide your order number and relevant details so that we can assist you efficiently.
Zola
Food & Beverage – Restaurant
Kuwait
Last Updated: 21-09-2026